We value and respect the privacy of all individuals placing orders with Flower Delivery Abbey Wood, whether located in Abbey Wood itself or the surrounding districts. This privacy policy explains how we collect, use, store, share, and protect your personal data in compliance with the European Union’s General Data Protection Regulation (GDPR). Please read this policy carefully to understand our data practices and your rights.
This policy applies to all customers and users of our flower delivery services in Abbey Wood and its neighbouring areas. It covers data collected through our website, over the phone, or through other order placement methods directly with Flower Delivery Abbey Wood.
When you place an order or interact with our services, we may collect and process the following types of personal data as relevant:
We do not knowingly collect or process sensitive personal data (special categories) such as race, religion, health status, or data regarding children.
Under the GDPR, we must have a valid lawful basis to process your personal data. Our primary bases include:
Your data enables us to deliver the highest quality service and to meet both your expectations and our legal responsibilities. Uses include:
We only share your data where necessary for service delivery or legal compliance. Recipients may include:
All such processors are required to process your data only on our instructions, keep it secure, and comply with GDPR requirements. Flower Delivery Abbey Wood does not sell, rent, or trade your personal information with third parties for their own marketing purposes.
We only retain your personal data for as long as necessary for the purposes for which it was collected, to provide our services, to comply with legal obligations, or to resolve disputes. Typically, we retain order and transaction data for up to seven years to fulfil our accounting and legal requirements. Other data, such as account information, is kept until you request deletion. Data used for marketing will be deleted promptly upon withdrawal of your consent.
We primarily store and process data within the UK and the European Economic Area (EEA). If ever your data is transferred outside these regions, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your privacy and rights.
We take your privacy seriously and have implemented security procedures including encrypted transmission of web data (HTTPS), secure payment gateways, access controls, regular system monitoring, and staff training. While we strive to safeguard your personal data, no system can guarantee complete security. If any suspected data breach affecting your data occurs, we will notify you and relevant authorities as required.
As an individual, you have various legal rights regarding your personal information:
If you wish to exercise any of your rights, please contact us using the contact information provided within our usual service channels. We will respond to your request as required by law and with the utmost respect for your privacy.
We reserve the right to update this privacy policy from time to time to remain compliant with legal or operational requirements. Significant changes will be communicated through our website or direct communication where appropriate. We encourage you to review this policy periodically to stay informed of how your personal data is protected.
If you have questions or concerns about how your data is processed by Flower Delivery Abbey Wood, we encourage you to get in touch with our customer service team through your usual ordering channel. We are committed to resolving any privacy concerns promptly and clearly.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
