Welcome to our Flower Delivery Abbey Wood Terms & Conditions. These terms set out the agreement between you (the customer) and our flower delivery service when you place an online order for flower delivery in Abbey Wood and the surrounding areas. Please read these terms carefully before placing your order. By using our website, placing an order, or making a payment, you confirm that you accept these terms and conditions in full. If you do not agree to these terms, you must not use our services.
In these Terms & Conditions, “we,” “our,” and “us” refer to the operator of the online flower delivery service located in Abbey Wood. “You” and “your” refer to the customer placing an order for flower delivery. “Goods,” “products,” or “items” refer to flowers and related gifts sold and delivered by us.
These terms apply to all customers within Abbey Wood and surrounding areas who use our flower delivery service, whether the order is placed for personal delivery or as a gift to another party within our delivery area.
Please review your selection before making a purchase to ensure accuracy. To place an order for a flower delivery in Abbey Wood, browse our website, select your chosen floral arrangement or product, and add it to your online basket. At the checkout stage, you’ll be asked to provide necessary details including the recipient's delivery address, preferred delivery date, and any personalised message to accompany the flowers.
After completing the checkout process and making payment, you will receive an order confirmation by way of on-screen receipt and, where applicable, a confirmation message. The order confirmation does not constitute acceptance of your order; it is an acknowledgment that we have received it. Acceptance of your order and the formation of a contract between you and us will only occur once payment is processed and the goods are dispatched for delivery to Abbey Wood or nearby areas.
We reserve the right to refuse or cancel any order prior to acceptance, in which case any payment already made will be refunded in full using the original payment method.
We endeavour to present all flower products on our website as accurately as possible. However, flowers are natural products and variations in colour, size, or variety may occasionally occur. In the event certain flowers or foliage are unavailable, we reserve the right to substitute similar items of equal or greater value, maintaining the overall style and value of your selected arrangement. Where practical, we will notify you of substantial changes; otherwise, our professional florists will use their discretion to ensure timely delivery and high quality.
Any illustrative images on our site are for guidance only and do not form any part of the contract between you and us in relation to specific flower types, colours, or arrangements.
We offer flower delivery to Abbey Wood and its surrounding areas. You are responsible for ensuring accurate delivery information is provided, including address, postcode, and contact telephone numbers. Delivery dates and times may be specified at checkout but cannot be guaranteed due to circumstances beyond our control such as severe weather, traffic conditions, or unforeseen events. We will make every effort to deliver fresh flowers on your selected date.
If the recipient is not available at the time of delivery, we will follow any special instructions provided at checkout (such as leaving with a neighbour, leaving in a safe place, or redelivery). If no instructions are given, our driver will leave a calling card with contact details, and we will attempt to redeliver at a mutually convenient time. Uncollected or refused deliveries will not be eligible for a refund unless proven at our fault.
Payment for all online orders must be made in full at the time of placing your order. Accepted payment methods are displayed at checkout and may include major debit or credit cards. Your payment details are processed via secure payment gateways, and no card information is stored on our systems. All prices are shown in pounds sterling (GBP) and include applicable VAT unless stated otherwise.
Orders will not proceed to delivery until payment is received and cleared. Any issues with payment will be communicated as soon as possible. If payment fails, the order will not be processed and we accept no liability for delayed or missed deliveries resulting from failed transactions.
You have the right to cancel or amend your order for flower delivery in Abbey Wood up until the point the flowers have been prepared for dispatch. If you wish to cancel or change your order, please contact us as soon as possible. Where feasible, we will accommodate your request but cannot guarantee changes or cancellations once the order has entered the preparation or delivery process.
If your order is cancelled before it is prepared, we will provide a full refund using the original method of payment. After your order has been prepared or dispatched for delivery, cancellation may not be possible, and refunds will be granted solely at our discretion.
We reserve the right to cancel your order at any stage if we are unable to fulfil your request for reasons outside our control, such as unavailability of stock or force majeure. In this case, you will receive a full refund.
If for any reason you are dissatisfied with your flower delivery in Abbey Wood, please inform us within 48 hours of receipt, supplying photographic evidence if possible. We will endeavour to resolve the complaint efficiently, and may offer, at our discretion, a replacement flower arrangement or a partial/full refund depending on the circumstances. We are unable to accept returns for fresh flowers due to their perishable nature, unless delivered by mistake, damaged, or not as described.
Non-delivery complaints must be made within 48 hours of the intended delivery date. Where delivery was unsuccessful due to incorrect or insufficient address information, or if the recipient refuses the package, we cannot accept liability for non-delivery, and refunds may not be granted.
Our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of the flower products you purchased. We shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, goodwill, business, or reputation arising out of or in connection with the supply or non-supply of flower delivery in Abbey Wood and its surroundings.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
We accept no responsibility for delays or failures outside our control, including but not limited to, strikes, natural disasters, recommendations by authorities, or any other force majeure event impacting our ability to deliver your order.
If you choose to create an online account for future flower delivery orders in Abbey Wood, you are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account. We recommend using strong, unique passwords and advising us immediately of any unauthorised use.
Your privacy is important to us. Personal data is handled in accordance with current UK data protection regulations. We only use your personal details for processing and delivering your order, and where you consent, for providing information about future offers and products.
All content, design, images, and text on our website relating to flower delivery in Abbey Wood are owned or licensed by us and protected by copyright and other intellectual property laws. You may not use, copy, or duplicate any part of our website or materials for commercial purposes without our written consent.
These Terms & Conditions, and any contract between us for flower delivery in Abbey Wood and nearby areas, are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction in the event of any dispute arising under these terms.
If any part of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remainder of the provisions will continue to be valid to the fullest extent permitted by law. No delay or failure to exercise our rights or remedies shall constitute a waiver of those or any other rights or remedies.
These Terms & Conditions may be updated from time to time. The latest version will always be available on our website and will apply to all subsequent flower delivery orders in Abbey Wood and the surrounding areas. We recommend reviewing the terms regularly to ensure you understand and agree to the current policies at the time of your order.
If you have any queries relating to these Terms & Conditions or need assistance with a flower delivery order in Abbey Wood, please use the contact form provided on our website. Our customer service team will respond as soon as possible during opening hours to help resolve any issues or provide further clarification as required.
Thank you for choosing our Flower Delivery Abbey Wood service. We look forward to assisting you with your flower delivery needs throughout Abbey Wood and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Abbey Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Abbey Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
